We want you to be happy with your purchase. If you're not, just return the product to us and we'll exchange or refund it to the credit or debit card of the person who originally paid for the item. Please see below for products excluded from this policy.
Terms & conditions
If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 14 days of purchase.
- If you return your item to us and you'd like a refund but don't have your receipt, order confirmation or delivery note, we'll give you gift vouchers to the value of the current selling price. Ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase the item.
- It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused .
Products we are unable to cancel, refund or exchange
WWe can not offer refunds or exchanges, unless faulty or not as described, on the following items:
- Pierced earrings./li>
- Made to order products such as furniture or made to measure items.
- Perishable goods such as food.
Where a product has been specially ordered for you, unless faulty, we
are unable to refund or offer an exchange. We are unable to accept cancellations for these orders, unless within 48 hours of the order being placed. We'll make this clear when you place your order.
TThis does not affect your statutory rights.
Buying made-to-measure curtains and blinds
For made to order curtains and blinds, we provide comprehensive guidelines on measuring up, so we do recommend you use these before committing to your order.
For the Christmas period in addition to our usual 14 day refund policy Any item purchased between 16th November and 24th December. We will offer an exchange or credit note extended to 13th January 2014